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CompuClever Blog

Are you well protected

August 27, 2015 by Andy Thompson

“Am I well protected by the antivirus product that I just chose?” This is the most common question that lingers in the mind of almost every security-cautious PC user when first installing an antivirus solution, whether it’s free or purchased. Almost every commercially available antivirus program today boasts that it will protect you from any and all malware.  However, the reality is no two security products are created equal and there are similarities and important differences among antivirus software when it comes to evaluating the level of sufficiency and effectiveness of protection. This article shows you what to look for and how to tell if your antivirus software provides you enough protection.

Known or Unknown

There two types of malware: Known and Unknown.

  • A Known virus is a piece of widespread and prevalent malware discovered in the past four weeks. Detection of known viruses is relatively trivial because for the past decade or so, the antivirus industry has evolved into a “coopetition” landscape (in other words, a coexistence of cooperation and competition), through which security researchers and solution providers proactively and voluntarily share discovery of new virus samples with absolutely secure measures.
  • An Unknown virus, better known as a zero-day attack, is a threat that exploits an unknown computer security vulnerability. Zero-day exploits are often put up by renowned hacker groups. Typically, the zero-day attack exploits a bug that neither security solution providers nor users, know about.

Using a medical analogy, Hepatitis A virus (HAV) is a known virus and there has been vaccine available to rid the virus; meanwhile Ebola, first discovered in 1976 but unknown to most of us until the outbreak in March of 2014, was as a virus that typifies a zero-day attack. When it comes to encountering computer viruses, you want to be protected from both known and unknown malware.

The important difference

It now boils down to getting an answer to the key question: how well does your antivirus handle both known and unknown viruses?

In theory, a legitimate antivirus program should detect, immunize, and remove any known malware where signature, behavior, and characters are known. There is really no excuse for a security application not to proactively handle a known virus, either by detection or by removal. This is the expected similarity across mainstream antiviruses; although one would be surprised to learn that a couple of very popular antivirus programs are actually not that effective in terms of dealing with known viruses.

The most important difference that sets the best breed of antiviruses apart from their less-competitive counterpart is how well it handles unknown viruses. It is indeed very tough to detect and neutralize a malware threat that nobody has identified. But the reality is harsh. Everyday there are hundreds of thousands of new malicious files being detected. Kaspersky Labs, a leading security solution provider, alone reported that they were detecting 325,000 new malicious files a day in 2014 – 125,000 more than what was detected in 2012[1].

How to evaluate your own antivirus

So the key question of AV effectiveness really zeros in on: how well does your antivirus handle unknown malware? It is very relevant and pertains to your day-to-day computing especially if your PC is connected online.

As we have presented the key metrics through which we can evaluate the effectiveness and efficiency of antivirus software, now let’s look at how you can put it into use for evaluating your own antivirus program. Thanks to a few independent IT-security testing organizations like Virus Bulletin and AV-Test, who conduct tests evaluating mainstream antivirus software on a quarterly basis using objective methods, we can make good use of the evaluation comparison reports that are publicly available. You can browse through the most recent test reports and look for your own antivirus software and read about it:

  • AV-Test report: provides an intuitive chart in terms of Protection, Performance, and Usability. Pay attention to the Protection column first. You can also click on a product of your interest and examine detailed test scores on how it deals with known and unknown virus samples.
  • VB100: is a regular independent review of malware solutions and it provides test results for AV software that handle both known (reactive) and unknown (proactive) virus samples. You can see the latest test results for any product or use the Search filed to quickly find test results.

We have to point out to those readers who rely on default antivirus solutions by Microsoft, whether it is Windows Defender or Microsoft Security Essential, you may want to double check the testing results as we are concerned about the lack of protection you may have.  The reality is Microsoft doesn’t even handle known viruses effectively.

Click to learn more...

What about CompuClever Antivirus PLUS?

Keen readers may find that our own CompuClever Antivirus PLUS is not presented in either of these two reports because the product has just been released when this article was written. We have submitted our product to VB100 for evaluation and the official result won’t be ready until later this year. But here are some facts about how CompuClever Antivirus PLUS:

  • CompuClever Antivirus utilizes the same intelligent and robust antivirus engine that powers top-tier security solution providers like Bitdefender. This technology is protecting, and trusted by, over 500 million users around the world.
  • CompuClever Antivirus deploys a cutting-edge security technology called Active Virus Control (AVC). It is an innovative proactive detection technology which uses advanced heuristic methods to detect new potential threats in real time.
  • Active Virus Control continuously monitors the applications running on the computer looking for malware-like actions. Each of these actions is scored and an overall score is computed for each process. When the overall score for a process reaches a given threshold, the process is considered to be harmful and it is blocked automatically.
Active Virus Control
Active Virus Control – CompuClever Antivirus PLUS

In a nutshell, you can expect CompuClever Antivirus to deliver 100% protection against both known and unknown viruses, comparable to any first-tier antivirus software like Norton, Kaspersky, Bitdefender, and MacAfee. As a matter of fact, an independent third-party lab test revealed that our antivirus product not only delivers a high level of protection, it also creates a very low impact to PC performance.

If you feel that your current antivirus software is either ineffective or you suspect that your PC is slowing down as a result of running an antivirus program, you should check out CompuClever Antivirus PLUS. Just so you know, we will also be talking about the importance of antivirus and PC performance in future articles.

Our recommendation

  • Familiarize yourself with the concept of known and unknown antivirus threats.
  • Check out the aforementioned comparative evaluation reports about your own antivirus product. For VB100 tests, you can compare the test results to CompuClever Antivirus PLUS.
  • Don’t settle for a free antivirus unless it is proven to be effective in dealing with both known and unknown threats.

 


[1] www.kaspersky.com

Filed Under: Antivirus, Blog, CompuClever Antivirus PLUS, Newsletter, PC security, Protect online privacy

Antivirus Solutions

July 31, 2015 by Andy Thompson

Too frequently PC users suffer the consequences of a virus or malware attack.  Once becoming a victim of an attack it seems the only choices available is to take it to a repair technician or try to re-install the entire operating system yourself.  With all these situations you could face loss of data and you definitely have to wait for your PC to be up and running.  Then there is the cost factor if you have to get someone to do it for you.  It’s no wonder that security tools such as antivirus (AV) products get a lot of attention.  But… as many of us can attest, there are programs that can take over your PC and slow down overall functioning as well as your own workflow when taking into account a constant barrage of popup messages.  We examine here AV solutions and focus on what we need and how we can avoid to some degree malicious attacks from occurring.

In a recent article we touched on the topic of safe PC practices – especially when installing bundled software packages or opening unknown attachments.  Considering many applications contain built-in security and many operating systems also have on-board security tools, what do we actually require from independent AV programs?  Let’s start with some feedback from our users.

From Our Users:

We sent an email to some of our readership about whether they have or are using an AV product.  We asked for their assessment of antivirus security tools and we were very pleased with the responses.  Here’s a bit of what we got:

Concerns about AV Apps:

  • There was a lot of feedback about users feeling their system was bogged down or that the functioning and performance slowed down when using certain AV products.
  • Another point was: “I would like to understand the messages, when I am required to make a decision.”  This was reflected in more than one response.
  • “Don’t want security programs to ‘take over’ the operation of my computers.”
  • There were concerns about safety and trust.  One response mentioned that the updates of their AV tools were coming from an eastern European source.
  • One response was very telling: “I am not completely happy as of now and like most people I do not think my system is safe.”

What We Want in an AV App:

  • Our users felt that they need something that is safe and offers protection from viruses.
  • Having an AV program that is non-obtrusive was very clear in our responses.  The program should run “quietly in the background” and not be “obtrusive or obstructive”.  Another user stated that it should not interfere with daily usage.
  • The system should not run slower and in no way should the AV product bog down PC functioning.
  • It should be easy to use.
  • Updates and good customer care are also suggested.
  • Low cost.

One user writes:

  1. Must be able to trust it.
  2. It must work in the background but just occasionally tell me that it is both still there and OK.
  3. If I pay for it I want the lot – no extra payments for ‘extra features’. How am I going to judge if a ‘byte defibrillator’ or some such other bit of kit is necessary?
  4. One license to cover all my household kit.
  5. Automatic cost free updates within the license period.

From the president of a senior’s computer club:

“We put a great deal of emphasis on the importance of adequate security protection at a reasonable cost, with equally strong advice to make sure that frequent backups are done in case of catastrophic failure.”

From an experienced PC user:

“The ideal AV program should update automatically, use the minimum amount of memory, provide additional facilities such as removing PUPS, scanning memory sticks,  provide a multiple choice of hard drive scanning, and be capable of seeking out malware as well as virus invasion. All of which should be able to run from boot-up without slowing the computer down.”

Not surprisingly many PC users have put time and energy into considering PC security and what antivirus tools work best for their needs.

Microsoft Security Essential

Several of our email responders stated that they used more than one AV product at a time.  Someone had mentioned that they use: “several anti-virus programs and several utilities programs” and still they came across issues they were unable to resolve.  There were also several email responses that made some reference to using Microsoft Security Essentials (MSE).  For Windows 8 this is now called Windows Defender.  Some users feel that this is all they require for security and while Microsoft would agree with this[1] – we disagree.

AV-TEST, an independent IT security institute, released results of what antivirus software is best for Windows Home users.  The list is organized alphabetically and Microsoft Security Essentials is at the bottom of the list – not just because of where it is placed alphabetically.  While it did rate high in usability, and well in performance, it was by far the worst in its class for protection.  You can see the results here: test scores published by AV-TEST.

Performance:

One has to wonder if the drag caused by AV products on PC performance is subjective – could we simply be feeling a slow down or is it actual?  According to www.av-test.org, “the ‘subjective’ slowing down of a PC frequently reported by users is actually a proven objective fact.”  It was found that some protection software puts a heavy burden on everyday PC routines.  Fortunately there are exceptions and at CompuClever, we think performance and usability – including not being nagged – should not be tradeoffs in receiving good virus protection.

Introducing:

We are very excited to introduce a new CompuClever product – one that we hope will solve your issues and concerns of AV protection, performance, and usability – CompuClever AntiVirus PLUS. Some of the features include:

  • Best protection from virus with lowest impact on PC speed: there is no compromise between total PC security and fast PC performance.
  • Active Virus Control: a proactive, dynamic detection technology that monitors processes’ behavior in real time as they are running.  It tags suspicious activities.
  • Safe online banking: a proprietary safe browser that’s specifically designed for online banking to root out any possibilities of intrusion or phishing.
  • Safe social networking: blocking of malicious links or e-threats you receive from your friends on Facebook, Twitter, Pinterest or any other social network.
  • Safe search and web browsing: CompuClever AntiVirus PLUS tells you if a link is safe even before you click it in Google and Bing search results.  Furthermore, it blocks access to infected links that you have already clicked.
  • Vigilant and silent: a hassle-free experience by making optimal security-related decisions with no input from you.  This means no pop-ups, no alerts, nothing to configure.

In Summary:

Thanks again to our readers who responded to our email.  As one responder pointed out:

“I have antivirus now and it works pretty well but I am looking forward to your new product to work with my pc cleaner and tune up thank you again for good products.”

We are excited about providing an AV product that suites your needs and PC computing practices.  In upcoming articles we will continue covering this theme of protection and security.

Until then… if you have some ideas of topics you would like us to cover or have other feedback to offer, email us at: newsletter@compuclever.com


 

[1] Microsoft blog: Do I need anything besides Windows Defender

Filed Under: Antivirus, Blog, CompuClever Antivirus PLUS, increasing speed, online security

Introducing Windows 10

July 10, 2015 by Andy Thompson

Microsoft is coming out with a new operating system.  There is a lot of “love” going out for this release.  That is to say… much of the feedback is that users love the features.  And the icing on the cake, like Apple OS X and mobile operating systems, Windows 10 upgrade is free.  As many of our readers know… free sometimes comes at a cost.  We will examine the fine print and give our recommendations.

So let’s begin.  We won’t go into all the details of the offer but we will highlight the most important ones.  We encourage you to go to this page to find out more if your questions are still left unanswered.

What is it?

As Microsoft states:

“Windows 10 is yet another radical change from previous versions, and it’s a huge Microsoft effort to recover after the critics on Windows 8. The new operating system brings a brand new user interface, a new Start menu, Cortana, Continuum, and some other features. This makes the operating system new again, but more familiar to customers upgrading from Windows 7 or Windows 8. Also, Microsoft is making its new operating system a single piece of software that with little modification can easily run across devices, including PCs, tablets, phones, and game console.”

It is for a full upgrade if you have the right OS.  “Windows 8.1, Windows 8.1 with Bing, Windows 7 Starter, Windows 7 Home Basic, and Windows 7 Home Premium will upgrade for free to Windows 10 Home.  While Windows 8.1 Pro, Windows 7 Professional, and Windows 7 Ultimate will upgrade for free to Windows 10 Pro. (This promotional offer excludes the Enterprise version.)”

To be clear, users have to be running a valid version of Windows 7 Service Pack 1 or Windows 8.1 Update.  So, you may have to update your existing OS before getting Windows 10.  Also… you cannot create a dual boot install where you can keep your existing OS and choose to boot into Windows 10.  The update requires installing on top of a Windows 7 or 8.1 OS.

When?

  • The offer begins July 29th, 2015 and expires July 29th, 2016.
  • Prior to July 29th you can make a reservation to have Windows 10 installed.
  • On July 29th “Microsoft will begin notifying devices that there is a free upgrade available.  Then users will see the ‘Get Windows 10’ app, which they can use to schedule the upgrade.”

How?

As of June 1st, Microsoft began offering users the option to reserve a copy of Windows 10.

“Qualifying devices running Windows 7 and Windows 8 will start receiving the ‘Get Windows 10’ app icon in the system tray.  From the ‘Get Windows 10’ app, users can check if their PC is compatible and reserve their copy of Windows 10. Then when the operating system releases users will get notify [sic] automatically. “

After July 29th, “Microsoft will begin notifying devices that there is a free upgrade available. Then users will see the “Get Windows 10” app, which they can use to schedule the upgrade.”

What Will You Need?

As stated you need to have a qualified device; that is, one running Windows 7 SP1 or Windows 8.1 Update.

Note:  You can check out your System Information by doing the following:

1.Open up PC TuneUp Maestro and click About (located at the top-right corner).
2.click the “Get My System Information” button.

A window appears with information including: OS, Processor type, RAM, and more.

The minimum system requirements for Windows 10:

  • Processor: 1 gigahertz (GHz) or faster processor or SoC
  • RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
  • Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS
  • Graphics Card: DirectX 9 or later with WDDM 1.0 driver
  • Display: 1024×600

How much?

For users who don’t qualify for the free upgrade, or for those who want to build a new PC, or want to run a dual boot system… you will have to pay the full price.  The retail pricing information is as follow:

  • Windows 10 Home will cost $119 (US dollar) | (UK £99.99) | (Eurozone €135)
  • Windows 10 Pro will cost $199 (US dollar)

What Is Missing?

Microsoft lists the following items as not being included in Windows 10:

  • Windows Media Center.
  • DVD playback capability.
  • Windows 7 desktop gadgets.
  • Windows 10 Home won’t be able to opt out from the automatic update, but Windows 10 Pro and Windows 10 Enterprise users will have more update control.
  • Solitaire, Minesweeper, and Hearts Games that were included as part of Windows 7 will be removed from Windows 10. However, users will be able to download the new “Microsoft Solitaire Collection” and “Microsoft Minesweeper” from the Windows Store.
  • USB floppy drivers will be removed. You’ll need to download the drivers from Windows Update or the manufacturer’s support website.
  • Windows Live Essentials and OneDrive app will be removed and replaced with the new OneDrive integration.

Why?

There is talk that this is the last major Microsoft OS:

“We’re not saying that there won’t be any more versions of Windows, but Windows 10 is the last big release we’re accustomed to seeing. Now, Microsoft is moving toward a new update model called ‘Windows as a Service.’ This means that no more big versions of the operating system will be released. Instead, the company will push new updates and features as they become ready.”

There is also the advantage of having the majority of users running the most recent version which includes being able to provide support and further updates to their user base. Microsoft states that they are

“…opting to make Windows 10 a free upgrade to speed up the software adoption. This will allow developers to bring modern apps and services to more customers and to reduce the fragmentation of Windows on the market. Having everyone on the same version of the operating system will help to build better apps and services and move forward at a healthy pace.”

Concerns?

  • Microsoft assures us that documents and files are preserved.
  • They also state it is fast and easy; it will take somewhere between 20 minutes and an hour.
  • However, it’s possible that some of your applications will not work; “…some applications and settings may not migrate.”  They suggest:
    “Before the upgrade, you have to remove some of the programs that came pre-installed as part of the factory installation. The “Get Windows 10” app will help you to identify some of these programs that may cause issues.”
  • Windows 10 Home users will not have the option to defer updates.  Instead, updates will be downloaded and installed automatically as soon as they’re available.
Will my current antivirus work with Windows 10? 

Microsoft states: “Probably not. Microsoft recommends installing an antivirus that is compatible with Windows 10. You’ll also want to remove your current antivirus before upgrading. If you leave your antivirus running, the upgrade process will check if the software is compatible. If it’s not, it will get removed and Windows Defender will be enabled by default. If it’s compatible, the upgrade process will make sure it gets updated to the latest version of the latest update.”

Roll Back / Go Back:

“You can roll back to the previous version of the operating system from the recovery partition or by using the recovery media that came with your system. Alternatively, Microsoft will offer the ‘Go back to the previous version of Windows’ option in the Recovery settings. The setting will only be available when the system was upgraded from Windows 7 or Windows 8.”

Our Recommendations:

If after reading the information stated here you feel positive about what is being offered we suggest you take advantage of the free offer.  We feel that Windows 10 is an improvement from Windows 8.  Windows 10 has made several noticeable improvements over fundamental UI designs and interaction by bringing back the classical Start button and making it easier to launch both desktop applications and tablet apps.

Those of us who are traditional Windows users will be more pleased with Windows 10 compared to the initial confusion we experienced when we first used Windows 8.  With Windows 10 the emphasis is on desktop software with seamless integration of tablet apps.  CNN’s review of Windows 10 provides a quick snapshot of what’s new in Windows 10.

Backup

We suggest and fully agree with Microsoft – if you do choose to go for the free upgrade, make sure to back up your PC.  We suggest you back up your files and data as well as other items not easily replaced such as contact information (email address and the like).

For those running previous versions such as Windows XP or Vista, before you consider upgrading to Windows 10, we recommend you evaluate if your existing PC hardware will be enough to meet your daily computing needs.   You will have to make sure you meet the minimum system requirements shown above.  Most likely, you have a PC that’s more than 5-10 years old.  But it could still function well and provide service as intended.  If not… it could be time to think about acquiring a new PC with better hardware and possibly getting Windows 10 pre-installed instead.  Check your PC dealerships for details of Windows 10.

For those users who qualify and are on board, you can get instructions on how to reserve your free upgrade here: http://www.microsoft.com/en-ca/windows/windows-10-upgrade

CompuClever Apps:

Let’s not forget the important part… all CompuClever products are Windows 10 compatible.  This includes our CompuClever Antivirus PLUS which will be launched soon.  So please rest assured that we will continue to be available to serve your needs in providing a safe and optimized PC no matter what OS you are running now or in the future.

In Summary:

Generally speaking, the Windows 10 upgrade comes with enhancements to both PC performance and onboard security.  We are encouraged that Microsoft has been able to optimize their core OS architecture and design as well as improve on safety and security measures.  If you do qualify for the free upgrade and can navigate past some of the shortcomings we have presented here, we feel you stand to benefit from this offer.  It does mean jumping in with both feet.

In an upcoming article we will be covering the theme of protection and security.  Until then… if you have some ideas of topics you would like us to cover or have feedback to offer, email us at: newsletter[at]compuclever.com

Filed Under: Newsletter, PC hardware, Windows 10

Malwarebytes Mistakenly Flags and Disables CompuClever Applications

June 29, 2015 by Andy Thompson

[Update] As of July 30th 2015, CompuClever and Malwarebytes has successfully resolved the false positive categorization of both PCTuneUpMaestro and PCCleanMaestro. Existing or new users can download, install, and use both applications coexisting with Malwarebytes.

—

Victoria, British Columbia – Since early June 2015, two of CompuClever’s products: PCTuneUpMaestro and PCCleanMaestro have been mistakenly categorized by Malwarebytes as Potentially Unwanted Programs (P.U.P).  The false categorization made by MalwareBytes has affected a small percentage of CompuClever users who also happen to be active Malwarebytes users. Under default settings, Malwarebytes quarantines these programs, rendering them unusable and even uninstallable.

CompuClever is a Microsoft Application Development Partner and an Intel Elite Software Partner. Both PCTuneUpMaestro and PCCleanMaestro were certified through the Microsoft Windows 8 Logo certification process, which means they are completely safe to install and use. Enjoyed by over five million users globally, PCTuneUpMaestro and PCCleanMaestro together provide an advanced suite of PC cleaning, optimization, and maintenance tools that are simple to use yet effective in delivering results.  Being a member of both Microsoft and Intel Partnership programs, CompuClever also strictly adheres to commonly accepted software marketing practices set by regulatory bodies like Google, FTC, and Microsoft/Bing.

CompuClever has been actively engaging Malwarebytes legal and adjudication team with full attention and sincerity in order to discover a viable path that leads to the complete removal of this categorization. We respect Malwarebytes determination to play an active role in regulating the online advertising space by combating those who distribute PUP’s. Nevertheless, we also call upon Malwarebytes adjudication team to examine applications with depth of research and objectivity.

“It is to the common interest of our mutual users of CompuClever and Malwarebytes, that this miscategorization is resolved in a timely and professional fashion”, says Andy Thompson, Communications Director and Editor-in-Chief at CompuClever.

Meanwhile for those CompuClever users who are affected by Malwarebytes’ miscategorization, CompuClever has provided a written procedure instructing users how to restore these two products.

Striving to resolve this issue with full attention and urgency, CompuClever appreciates its users’ ongoing support and patience with this matter. Users who require assistance are encouraged to contact CompuClever support team via support[at]compuclever.com.

About CompuClever

Founded in 2010, CompuClever’s mission is to provide PC users with a safe and enjoyable computing experience.  CompuClever offers products and services, powered by knowledge, know-how and expertise, aimed at enhancing computer safety, performance, and stability. CompuClever software products are designed from the ground up to provide powerful utility and optimization software that can be used quickly and effectively, even by novice computer users.

Contact:

Andy Thompson
media[at]compuclever.com
209 – 3375 Whittier Ave
Victoria, BC, Canada, V8Z 3R1

Filed Under: News, PC Clean Maestro, PC TuneUp Maestro, Press Release

Restore Browser Speed

June 12, 2015 by Andy Thompson

In our latest series of articles we have examined Internet slowdown.  We’ve introduced very good information about the various causes of slow connectivity and the PC conditions we face.  Maybe you know firsthand or secondhand what it is like to be overtaken by something on your PC that cripples the overall functionality.  In extreme cases it means a trip to a PC repair shop and having the computer wiped and re-installed.  It’s very similar to the effects of a computer virus with only one exception – you may have installed it yourself rather than being attacked.  This condition is happening frequently among beginner PC users and it is this group of PC users that are being targeted.  We’re going to help you restore the previous condition of your web browser and provide some recommendations on how to prevent similar occurrences.

Add-ons

Picking up software add-ons means modifications get made to your web browser such as extra toolbars and popup windows.  Many of these items simply want to stake their territory maybe for the purpose of directing you to certain websites so you can make some purchase.

More: To get a better idea of what these items look like and what they do, see our article called: Foistware – Messing Up Your PC Experience. The word “foist” means to force something that is not wanted on someone.

Bog Down

It is the web browser specifically that gets bogged down in these situations as it contains too many unnecessary add-ons.  You will find that it isn’t as responsive as it should be as it gets pulled in different directions.  Being sabotaged takes a toll. Plug-ins, BHOs, add-ons, additional toolbars, if unnecessary, all compete with networking and computing resources.  The result is that your ability to browse slows down and is… hijacked.

Installation

An important reminder from our last article – these items land on our PC without our knowledge but are a result of unsafe browsing practices including opening email attachments or passing files from one PC to your own via chat rooms, peer-to-peer file sharing, or instant messaging.  It may be hard to believe, but many unwanted items wind up on our PC because you installed them unknowingly.  Some are from legitimate software vendors that bundle their installation with other software.  You need to examine the install steps and clear any check boxes that include extra programs.

Typically when installing software you will see some screens that have checkboxes with items like:

  • [✓] Make Ask.com my default search.
  • [✓] Add Yahoo! Toolbar to your browser.
  • [✓] Yes, I want Bing toolbar for Internet Explorer.
  • [✓] Also install, free McAfee security scan.

You need to know that you CAN clear these check boxes.  In this way, ONLY the software you intended to have in the first place will still be installed.

Action Items:

We are going to point you to our last article – Bogged Down – for steps on how to uninstall unwanted items.  The first step is removal of the items.  Next, we are going to cover how to restore your browser to its previous condition.

To restore the browser

  1. In the PC Clean Maestro window, select the Browsers button in the left pane as can be seen in the image below.
  2. Select the browser tab (for example: “IE” or “Firefox”).
  3. Click the restore button located at the top right.restore browser

Good Practices:

Let’s cover just a few examples of good PC practice to keep your PC from suffering the ill effects of add-ons and foistware.

Be Vigilant

  • When installing anything to your computer – examine what it is that you are getting.  This includes emails from trusted sources (their email may have been hijacked), and it includes reading all the information for each step of a software install.
  • Check online to see if the attachment, software, or the web site (URL) is legitimate or a known source of PC problems.
    Bonus Tip: refer to ShouldIRemoveIt.com to check the validity of a software.
  • If you are having something installed that you do not want – STOP the install.
  • If you are being attacked, save any and all data that you can and power down your PC.  If you do not have control of your PC you can press and hold the keys Ctrl – Alt – Delete.

Don’t

  • Don’t trust a download purely based on what you have heard or know of it – it could be faked and it can include add-ons.
  • Don’t install additional browser toolbars unless you are certain it is for your daily PC use.  Too many toolbars can bog down your web browser and you may find you don’t use all the functionality.

Anti-virus Programs

We recommend using an anti-virus program that allows you to be in control.  This includes not being bothered or nagged by popup messages and complications.  It should run in the background and protect you.  To that end, there are programs that are free and offer basic coverage.

In Summary

We know of PC users that get into trouble with their computer repeatedly.  It usually means having to take it to a PC repair technician and having the computer wiped and re-installed.  We hope that this article will serve you in taking action when you run into trouble and will help you in preventing it from happening at all.

We will continue to provide story lines like this that benefit all of us and we will describe them in a manner that is within reach of everyday computer users.  If you have some ideas of topics you would like us to cover, email us at: newsletter@compuclever.com

Filed Under: computer fixes, improving performance, Internet Explorer, Newsletter, PC Clean Maestro, Windows tips

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