CompuClever Blog

A Quick Start Guide for Digital Care ReadyBoost USB Disc

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Thanks for choosing Digital Care ReadyBoost Disc, featuring Microsoft ReadyBoost technology. Before you start, please save all your documents and exit all running applications. Follow the steps below to install your Digital Care ReadyBoost Disc and optimize your PC.

Step 1. Insert the Digital Care ReadyBoost Disc to a USB slot of your choice.

Step 2. If AutoPlay/AutoRun is enabled, you can click the Speed up my system using Windows ReadyBoost option.

Alternatively, you can open Windows | File Explorer (or use keyboard shortcut: Windows Key + E), right-click the newly discovered removable drive and select Properties from the menu. Select the ReadyBoost tab from the Properties dialog box that appears.

If Windows states that “This device cannot be used for ReadyBoost – The device does not have the required performance characteristics for use in speeding up your system“, follow the instructions of Reformatting Your Digital Care ReadyBoost Disc below. And then come back to this step.

If Windows states that “ReadyBoost is not enabled because this computer is fast enough that ReadyBoost is unlikely to provide additional benefit“, this probably means that Windows is installed on an SSD and no performance gain is possible. Continue reading...

My New PC Arrival

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What can compare to the feeling of getting a new PC? It’s like watching Tom Hanks in the movie “Big” when he spends a day in the toy department! While reasons for purchasing a new computer will differ from person to person, what remains constant is a level of excitement and anticipation that comes with getting it set up and putting it to use. With any level of excitement comes taking a few moments to take care of certain little necessities before rushing headlong into the fun. Ahhh adulthood!

Stages

We have come up with a list of items that we feel constitute the “necessities” of first running you brand new PC. In an attempt to make it easier for you we have broken these items into stages – that way it doesn’t seem overwhelming and tedious. We have also included an approximate time of completion. These may vary based on many factors but it is intended to give you an idea of what to expect. By having this information available you can determine how many items you can take on based on your schedule. If you want to bite the bullet and complete the tasks on the same day… go for it! Continue reading...

The Art of PC Support… And You

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Zen and the Art of Motorcycle Maintenance is a book we hold in high regard at CompuClever.  We would even go as far as to say that every technical support person should read it.  Not only is it a work of philosophical non-fiction, Robert Pirsig wrote it over a four year period while he was working as a technical writer creating computer manuals.

Pirsig describes the book by what it is not: “it should in no way be associated with that great body of factual information relating to orthodox Zen Buddhist practice. It’s not very factual on motorcycles, either.”  It can be considered an investigation of quality; the metaphysics of quality.  The main character strives to find the answer to what is considered good or “quality”.

We start from this point as we are seeking how to best determine the quality of our PC.  One valuable way to identify PC health is to examine and take full advantage of error messages.  They are technically specific and often incomprehensible to the person using the computer, which makes them rather maddening to appear on your screen.  In many cases people will report a problem and make some mention of an error message, but in most cases, use vague terms. Continue reading...

Malwarebytes Mistakenly Flags and Disables CompuClever Applications

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[Update] As of July 30th 2015, CompuClever and Malwarebytes has successfully resolved the false positive categorization of both PCTuneUpMaestro and PCCleanMaestro. Existing or new users can download, install, and use both applications coexisting with Malwarebytes.

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Victoria, British Columbia – Since early June 2015, two of CompuClever’s products: PCTuneUpMaestro and PCCleanMaestro have been mistakenly categorized by Malwarebytes as Potentially Unwanted Programs (P.U.P).  The false categorization made by MalwareBytes has affected a small percentage of CompuClever users who also happen to be active Malwarebytes users. Under default settings, Malwarebytes quarantines these programs, rendering them unusable and even uninstallable.

CompuClever is a Microsoft Application Development Partner and an Intel Elite Software Partner. Both PCTuneUpMaestro and PCCleanMaestro were certified through the Microsoft Windows 8 Logo certification process, which means they are completely safe to install and use. Enjoyed by over five million users globally, PCTuneUpMaestro and PCCleanMaestro together provide an advanced suite of PC cleaning, optimization, and maintenance tools that are simple to use yet effective in delivering results.  Being a member of both Microsoft and Intel Partnership programs, CompuClever also strictly adheres to commonly accepted software marketing practices set by regulatory bodies like Google, FTC, and Microsoft/Bing.

CompuClever has been actively engaging Malwarebytes legal and adjudication team with full attention and sincerity in order to discover a viable path that leads to the complete removal of this categorization. Continue reading...

Bogged Down

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With our previous article we looked at slowdowns with respect to Internet traffic.  The cause could be due to Internet conditions outside our control or due to poor PC performance.  We looked at ways you could be causing congestion such as too many devices connected to your Internet service or that your overall PC performance is below its potential.  Now we can continue with this theme by examining something that can be hidden but very much a part of our Internet connectivity congestion.  A major factor in Internet slow down that can result in your PC being bogged down is: software running in the background which can also bring about web browser overload.  Your PC is a great at multitasking.  Despite this, there are instances when it can suffer the consequences of being bogged down.

The Hidden Factor

A very common PC experience is having too many applications requiring online access at the same time and applications that are picked up unknowingly that we can be considered unwanted.  This first category competes with resources and the second can be malicious or can run in the background without your knowledge.  Many software programs require taking up a portion of your Internet bandwidth to achieve their functionality.  Continue reading...