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Victoria, British Columbia – Since early June 2015, two of CompuClever’s products: PCTuneUpMaestro and PCCleanMaestro have been mistakenly categorized by Malwarebytes as Potentially Unwanted Programs (P.U.P).  The false categorization made by MalwareBytes has affected a small percentage of CompuClever users who also happen to be active Malwarebytes users. Under default settings, Malwarebytes quarantines these programs, rendering them unusable and even uninstallable.

CompuClever is a Microsoft Application Development Partner and an Intel Elite Software Partner. Both PCTuneUpMaestro and PCCleanMaestro were certified through the Microsoft Windows 8 Logo certification process, which means they are completely safe to install and use. Enjoyed by over five million users globally, PCTuneUpMaestro and PCCleanMaestro together provide an advanced suite of PC cleaning, optimization, and maintenance tools that are simple to use yet effective in delivering results.  Being a member of both Microsoft and Intel Partnership programs, CompuClever also strictly adheres to commonly accepted software marketing practices set by regulatory bodies like Google, FTC, and Microsoft/Bing.

CompuClever has been actively engaging Malwarebytes legal and adjudication team with full attention and sincerity in order to discover a viable path that leads to the complete removal of this categorization. We respect Malwarebytes determination to play an active role in regulating the online advertising space by combating those who distribute PUP’s. Nevertheless, we also call upon Malwarebytes adjudication team to examine applications with depth of research and objectivity.

“It is to the common interest of our mutual users of CompuClever and Malwarebytes, that this miscategorization is resolved in a timely and professional fashion”, says Andy Thompson, Communications Director and Editor-in-Chief at CompuClever.

Meanwhile for those CompuClever users who are affected by Malwarebytes’ miscategorization, CompuClever has provided a written procedure instructing users how to restore these two products.

Striving to resolve this issue with full attention and urgency, CompuClever appreciates its users’ ongoing support and patience with this matter. Users who require assistance are encouraged to contact CompuClever support team via support[at]compuclever.com.

About CompuClever

Founded in 2010, CompuClever’s mission is to provide PC users with a safe and enjoyable computing experience.  CompuClever offers products and services, powered by knowledge, know-how and expertise, aimed at enhancing computer safety, performance, and stability. CompuClever software products are designed from the ground up to provide powerful utility and optimization software that can be used quickly and effectively, even by novice computer users.

Contact:

Andy Thompson
media[at]compuclever.com
209 – 3375 Whittier Ave
Victoria, BC, Canada, V8Z 3R1

Restore Browser Speed

by Andy Thompson on June 12, 2015

In our latest series of articles we have examined Internet slowdown.  We’ve introduced very good information about the various causes of slow connectivity and the PC conditions we face.  Maybe you know firsthand or secondhand what it is like to be overtaken by something on your PC that cripples the overall functionality.  In extreme cases it means a trip to a PC repair shop and having the computer wiped and re-installed.  It’s very similar to the effects of a computer virus with only one exception – you may have installed it yourself rather than being attacked.  This condition is happening frequently among beginner PC users and it is this group of PC users that are being targeted.  We’re going to help you restore the previous condition of your web browser and provide some recommendations on how to prevent similar occurrences.

Add-ons

Picking up software add-ons means modifications get made to your web browser such as extra toolbars and popup windows.  Many of these items simply want to stake their territory maybe for the purpose of directing you to certain websites so you can make some purchase.

More: To get a better idea of what these items look like and what they do, see our article called: Foistware – Messing Up Your PC Experience. The word “foist” means to force something that is not wanted on someone.

Bog Down

It is the web browser specifically that gets bogged down in these situations as it contains too many unnecessary add-ons.  You will find that it isn’t as responsive as it should be as it gets pulled in different directions.  Being sabotaged takes a toll. Plug-ins, BHOs, add-ons, additional toolbars, if unnecessary, all compete with networking and computing resources.  The result is that your ability to browse slows down and is… hijacked.

Installation

An important reminder from our last article – these items land on our PC without our knowledge but are a result of unsafe browsing practices including opening email attachments or passing files from one PC to your own via chat rooms, peer-to-peer file sharing, or instant messaging.  It may be hard to believe, but many unwanted items wind up on our PC because you installed them unknowingly.  Some are from legitimate software vendors that bundle their installation with other software.  You need to examine the install steps and clear any check boxes that include extra programs.

Typically when installing software you will see some screens that have checkboxes with items like:

  • [✓] Make Ask.com my default search.
  • [✓] Add Yahoo! Toolbar to your browser.
  • [✓] Yes, I want Bing toolbar for Internet Explorer.
  • [✓] Also install, free McAfee security scan.

You need to know that you CAN clear these check boxes.  In this way, ONLY the software you intended to have in the first place will still be installed.

Action Items:

We are going to point you to our last article – Bogged Down – for steps on how to uninstall unwanted items.  The first step is removal of the items.  Next, we are going to cover how to restore your browser to its previous condition.

To restore the browser

  1. In the PC Clean Maestro window, select the Browsers button in the left pane as can be seen in the image below.
  2. Select the browser tab (for example: “IE” or “Firefox”).
  3. Click the restore button located at the top right.restore browser

Good Practices:

Let’s cover just a few examples of good PC practice to keep your PC from suffering the ill effects of add-ons and foistware.

Be Vigilant

  • When installing anything to your computer – examine what it is that you are getting.  This includes emails from trusted sources (their email may have been hijacked), and it includes reading all the information for each step of a software install.
  • Check online to see if the attachment, software, or the web site (URL) is legitimate or a known source of PC problems.
    Bonus Tip: refer to ShouldIRemoveIt.com to check the validity of a software.
  • If you are having something installed that you do not want – STOP the install.
  • If you are being attacked, save any and all data that you can and power down your PC.  If you do not have control of your PC you can press and hold the keys Ctrl – Alt – Delete.

Don’t

  • Don’t trust a download purely based on what you have heard or know of it – it could be faked and it can include add-ons.
  • Don’t install additional browser toolbars unless you are certain it is for your daily PC use.  Too many toolbars can bog down your web browser and you may find you don’t use all the functionality.

Anti-virus Programs

We recommend using an anti-virus program that allows you to be in control.  This includes not being bothered or nagged by popup messages and complications.  It should run in the background and protect you.  To that end, there are programs that are free and offer basic coverage.

In Summary

We know of PC users that get into trouble with their computer repeatedly.  It usually means having to take it to a PC repair technician and having the computer wiped and re-installed.  We hope that this article will serve you in taking action when you run into trouble and will help you in preventing it from happening at all.

We will continue to provide story lines like this that benefit all of us and we will describe them in a manner that is within reach of everyday computer users.  If you have some ideas of topics you would like us to cover, email us at: newsletter@compuclever.com

Bogged Down

by Andy Thompson May 12, 2015

A major factor in Internet slow down that can result in your PC being bogged down is: software running in the background which can also bring about web browser overload. Your PC is a great at multitasking. Despite this, there are instances when it can suffer the consequences of being bogged down.

Read the full article →

Improve Internet Speed

by Andy Thompson April 15, 2015

With demanding schedules is it any wonder we become easily frustrated when we are held up in traffic? Whether it is out on the road or on the Internet, we want uninhibited passage. In our previous article we began to introduce you to Internet speed tests by reviewing four popular testing tools that are available. The caveat is that each of these is different and results vary. So… how do we equip ourselves to: a) determine if the fault is at our end and b) if not, to better be able to present some real data to our Internet provider? First we are going to offer more information on the speed tests in case you have given up hope on them. The key to using them is: create a history! Next, we are going to examine and better understand how slowdowns and bottlenecks occur and what the impacts are. By doing this you can better assess if the issue is within your home and network or outside and due to poor conditions. Finally, if the issue is due to your PC, we will show you a very easy method of improving your Internet speed.

Read the full article →

Test Your Internet Speed

by Andy Thompson March 11, 2015

Who doesn’t experience frustration when having to wait for a streaming video or show right in the middle of watching it? Or, when playing games online or wanting to do an online chat? We need good connectivity for these kinds of activities and we are finding more and more that the Internet is getting to be a crowded place. So how can we test that our connection is good? This is the first of a two part article on Internet speed and connectivity beginning with checking our Internet connection speed.

Read the full article →

We’re Asking You to Set the Record Straight for CompuClever

by Andy Thompson February 18, 2015

To our customers: At CompuClever we pride ourselves on building a valued relationship with our user base.  It is our mission and mandate to build software that is reliable and safe and to establish a relationship with our clientele in such a way as to offer not only software expertise but also solid customer support.  [...]

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Browser Repair

by Andy Thompson February 13, 2015

We have touched on the subject of web browsers in recent articles but have not given full attention to one particularly naughty and crafty unwanted program that many have had the misfortune of experiencing. How frustrating is it when we take the time to uninstall or re-adjust something on our computer and we find our efforts become undone. We frequently see many people in need of our support services as they have lost the ability to restore their web home page and regain the overall functionality, look, and feel of their web browser. The fundamental feeling to this is that their computer is no longer their own but is to some degree, controlled by someone else for another purpose or gain. This is not right and we need to reclaim our PC and restore the ability to customize the web browser. We’ll describe the situation to some degree and then point out the steps to take to uninstall the unwanted items and recover your browser once again.

Read the full article →

New Year’s PC Resolution

by Andy Thompson January 16, 2015

This article reviews the previous articles from 2014 that focus on PC performance and how you can take action to better improve PC sluggishness, accumulation of clutter, and unwanted actions or items. Here is your chance to pinpoint any issue that is within your ability to resolve. It’s time for some PC resolution!

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Browsing for browsers

by Andy Thompson December 12, 2014

There are two main themes to present – choice and browser clean up. As for choice… not all browsers are created equal. Most all of us start off with what comes with our PC – Internet Explorer. For some people, this is the only choice they know. While all browsers have the ability to access your favorite sites and create bookmarks, there are very real differences between the top most widely used browsers. This could be the time for you to look into the options. As for browser clean up, we have new functionality to roll out with our PC Clean Maestro application. As we are well aware, browsers start out with the basics and then, through the installation of extensions, they can get bogged down or in some cases are altered without our approval – most frequently, our homepage or search engine changes. It’s time to take charge and have your browser function as you would have it.

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DIY vs. Repair Shop

by Andy Thompson November 14, 2014

Why is it that asking for help can be an overwhelming obstacle? The reality is… there is a certain shame that comes from seeking help when we don’t know something. No one wants to admit to being lost and needing directions and no one wants to feel like they are not smart enough. Plus, we all want to join the ranks of DIY – Do It Yourself. To be real, this takes assessing the situation and knowing if the issues are outside our expertise. When we are simply spinning our wheels, it’s time to take it to the professionals. The next task is to get good and reliable service that will lead to a real solution. This article segues from some of our recent articles that focus on assessment of PC problems. We’ll cover this in brief and provide links. The main impetus for this article is to shine some light on PC repair technicians that are not trustworthy and to strongly emphasize how our users can benefit from available tools and services including those offered by our CompuClever support team.

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