CompuClever Antivirus Plus Help
Troubleshooting > Solving common issues > What to do when CompuClever Antivirus Plus blocks a safe website or online application

What to do when CompuClever Antivirus Plus blocks a safe website or online application

CompuClever Antivirus Plus offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that CompuClever Antivirus Plus considers a safe website or online application as unsafe, which will cause CompuClever Antivirus Plus HTTP traffic scanning to block them incorrectly.

Should the same page or application be blocked repeatedly, they can be added to a whitelist so that they will not be scanned by the CompuClever Antivirus Plus engines, thus ensuring a smooth web browsing experience.

To add a website to the Whitelist, follow these steps:

  1. Open the CompuClever Antivirus Plus window.

  2. Access the Protection panel.

  3. Click the Web Protection module.

  4. In the Settings tab, click the Whitelist link. A new window will appear.

  5. Provide the address of the blocked website or online application in the corresponding field and click Add.

  6. Click Save to save the changes and close the window.

Only websites and applications that you fully trust should be added to this list. These will be excluded from scanning by the following engines: malware, phishing and fraud.

If this information was not helpful, you can contact us for support as described in section “Support and Contact Information”.